Voice User Interfaces

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Voice User Interface (Natural Language Processing).

SERVICES

DESCRIPTION

The voice user interface module enables the communications between humans and computers. This module allows our robots to have fluid conversation with the end users, the module uses 3 cloud native services:

Speech to text, to catch user voice in an audio stream, which transcribes the audio into text in real time.

Natural language processing, once the user's information is transformed into text, a cloud service is used that allows the user's intention that consist of unstructured data and returns a response.

Text to speech, transforms the response of the NLP engine into audio so that the robot responds with its voice to the user.

In the context of social robots, the voice user interface module together with the legacy integration module, enable an omnichannel artificial intelligence architecture for the organization, allowing users to initiate procedures in chatbots, smart speakers or telephone, and can continue them at the physical points of service through robots, providing the user with a unified experience.

Do you think words are important? We do, we turn them into useful data.

INDUSTRIES

Banking
Telecoms
Travel
Call Centers